Mountain Boardroom Terms & Conditions
Policy Updated June 2024
Mountain Boardroom is a brand of Adesse Partners Ltd. These Terms and Conditions apply to all of the Mountain Boardroom Experiences that are offered by Adesse Partners Ltd. Within the scope of this document, an 'Experience' relates to the entirety of the services offered by Mountain Boardroom, including both office-based elements, and outdoor elements.
Booking
All bookings are confirmed on receipt of payment. This is either payment in full, or on receipt of the deposit, if you have agreed to a monthly payment plan.
Once a booking is confirmed, you will be required to complete a Participant Details Form. We cannot lead Experiences without a completed form for each participant. Should the Experience be cancelled due to a Participant Details Form not being submitted, being incomplete or inaccurate, no refund will be offered.
Payment of deposits or fees must be paid in sterling via bank transfer or credit/debit card
The Experiences advertised by Adesse Partners Ltd on the Mountain Boardroom website and elsewhere are illustrative only and while intended to provide an explanation of the type and scope of activities to be undertaken, the activities and/or the location of the Experience may be subject to change. Adesse Partners Ltd accepts no liability for, or the consequences, of any such changes.
All fees are excluding VAT, unless otherwise stated.
Group Booking
If a client wishes to make a group booking, a Main Contact must be provided at the time of booking. Adesse Partners Ltd will only deal with the Main Contact in relation to the booking, including any changes or cancellation, unless this is delegated to another person within the organization.
The Main Contact will be responsible for the payment of all deposits and fees and it will be assumed by Adesse Partners Ltd that the Main Contact has authority to act on behalf of all group members. Each group member must complete and submit a Participant Details Form.
Cancellation by the Client
All cancellations must be in writing (sent by post or email) and acknowledged by Adesse Partners Ltd. Cancellation costs charged to the client are:
more than 6 weeks prior to the original date of the first arranged session – 50% of the booking value
at 6 weeks or less prior to the original date of the first arranged session – 100% of the booking value
Deposits are non refundable.
Any refunds due, after deduction of cancellation costs, will be made within 15 working days of Adesse Partners Ltd acknowledging the cancellation.
Cancellation by Adesse Partners Ltd
Whilst every attempt is made to ensure Experiences run as advertised, Adesse Partners Ltd reserves the right to cancel any Experience due to:
Circumstances outside its control, including, but not limited to, war, civil unrest, strikes, accident, incapacitating illness, fire, flood, travel disruption
Dangerous and / or unsuitable conditions for the Experience being present or forecast
If cancelled, Adesse Partners Ltd will notify clients as soon as reasonably practicable.
Where an Experience is cancelled by Adesse Partners Ltd, a client will be offered:
A full refund of the Experience fee/deposit they have paid, or
Another Experience on a different date. Any difference in the cost of the cancelled Experience and the other Experience will (as appropriate) be credited by Adesse Partners Ltd or paid by the client in accordance with these Terms and Conditions.
Changing a Booking
At the discretion of Adesse Partners Ltd, a client may amend or change their booking.
Participation Statement
Whilst safety is paramount in all our activities, mountaineering and its allied activities contain an element of inherent risk. All clients of Adesse Partners Ltd who participate in a Mountain Boardroom Experience are deemed to understand and accept as a condition of their booking the following British Mountaineering Council (BMC) participation statement:
‘The BMC recognises that climbing, hill walking and mountaineering are activities with a danger of personal injury or death. Participants in these activities should be aware of and accept these risks and be responsible for their own actions’.
Adesse Partners Ltd reserves the right to terminate part or all of an Experience or to exclude a client from all or part of an Experience if a client’s actions present a danger to themselves and / or others or is detrimental to others' enjoyment of the Experience. If Adesse Partners Ltd exercises its right to terminate all or part of an Experience no refund of Experience fees will occur.
A client participating in an Experience who does not obey the safety guidance or instructions of Adesse Partners Ltd or its staff and / or undertakes independent activities during an Experience will be deemed to have removed themselves from the Experience and will not be covered by any duty of care or the professional insurance of Adesse Partners Ltd or any of its staff (for the avoidance of doubt, references to staff in these Terms and Conditions includes the leaders that Adesse Partners Ltd engages to deliver its Experiences). No refund of Experience fees will occur.
Health and Fitness
Adesse Partners Ltd must be made fully aware of any medical problem, condition, disability, injuries or medication of a client prior to booking. If any of these medical issues change, arise or are suffered, between booking and the commencement of the Experience Adesse Partners Ltd must be notified immediately.
Adesse Partners Ltd reserves the right to refuse or cancel a booking on medical grounds, if it is considered to be detrimental to the safety and smooth running of the Experience. If cancelled, the cancellation charges set out in these Terms and Conditions (Cancellation by the Client) will apply.
Clients should familiarise themselves with the different levels of exertion likely to be needed for the different Experiences offered by Adesse Partners Ltd. While Adesse Partners Ltd will endeavour to tailor an Experience to an individual's needs, a basic level of fitness is required. If there is any doubt as to the level of fitness required for a particular Experience, please contact Adesse Partners Ltd prior to booking. Clients should arrive for the Experience suitably fit and prepared for the activities.
Equipment
The client is responsible at all times for their personal property and equipment and for ensuring it is suitable and safe for use on the Experience. Adesse Partners Ltd will not be responsible for any loss or damage to a client’s personal property or equipment used on an Experience.
If Adesse Partners Ltd issues a client with property or equipment for use on an Experience, the client will at all times be responsible for its safekeeping and proper use. Adesse Partners Ltd reserves the right to charge for any property and / or equipment lost, damaged or misused by a client on an Experience.
Transport
Transport is not included within the Experience fee. It is the client’s responsibility to get to the Experience location / venue at the time specified.
Insurance
For all Experiences, clients are advised to take out travel and / or personal insurance that covers them for the Experience activities they will be undertaking. These insurance policies will usually include cover for cancellation, curtailment, loss or damage to personal property and equipment, personal accident and personal liability. It is a client’s responsibility to ensure they are adequately insured.
Limitation of Liability
Except to the extent expressly stated in these Terms and Conditions, Adesse Partners Ltd will not be liable where any failure or delay in the delivery of an Experience is due to:
the client
an event described in these Terms and Conditions (Cancellation by Adesse Partners Ltd)
any other unusual and / or unforeseeable circumstances or event beyond Adesse Partners Ltd's control or which Adesse Partners Ltd could not have foreseen
Adesse Partners Ltd will not be liable for any damage to or loss of a client’s personal property, equipment or vehicle.
Adesse Partners Ltd’s liability in tort (including negligence), breach of contract, breach of statutory duty or otherwise shall be limited to direct losses arising from its breach of a legal duty of care or a breach of these Terms and Conditions and shall not exceed the cost of the Experience booked. Adesse Partners Ltd accepts no liability for any direct loss of profits or any indirect loss.
Nothing in these Terms and Conditions shall limit or exclude Adesse Partners Ltd's liability for any personal injury or loss of life sustained on an Experience caused by the negligence of Adesse Partners Ltd, its employees, agents or sub-contractors, or for fraud or fraudulent misrepresentation.
Photographs
Photographs and video footage taken on an Experience may be used by Adesse Partners Ltd for publicity purposes on its website and in promotional material (including on social media). If a client does not consent to this they must inform Adesse Partners Ltd at the time of booking or the leader immediately prior to the start of the Experience.
Data Protection
Adesse Partners Ltd is registered with the Information Commissioner for data protection purposes and has appropriate procedures and security measures in place to protect client’s personal information.
When a client makes a booking, they are deemed to consent to their personal information (including medical information) being passed to Adesse Partners Ltd's staff, suppliers, agents or sub-contractors (including Experience leaders and Adesse Partner Ltd’s medical adviser), as necessary for the purpose of providing the Experience.
Please see Adesse Partners Ltd’s Privacy Policy for further details on how it collects, uses and safeguards clients’ personal information.
Complaints
A client should report any problems or complaints, while on an Experience, to the Experience leader immediately so that they can seek to remedy it. If not resolved to your satisfaction, please write to Adesse Partners Ltd, within 2 weeks of the Experience date, by email to info@mountainboardroom.com or by letter to a Director at Adesse Partners Ltd’s office. Please include your full name, the experience name, Experience date and details of the problem or complaint.
General
Adesse Partners Ltd may at any time sub-contract or delegate any or all of its obligations to a client to a third party.
These Terms and Conditions may only be varied, waived or amended in writing by a Director of Adesse Partners Ltd.
If any of these Terms and Conditions is found to be unlawful, invalid or unenforceable, it shall be deemed modified to the extent necessary to make it valid, legal or enforceable. If such modification is not possible, the relevant provision or part of it will be treated as severed from the remainder of these Terms and Conditions which will remain legal, valid and enforceable.
No third party rights are granted.
Supplier / Adesse Partners Ltd
All bookings and agreements made in accordance with these Terms and Conditions are made with Adesse Partners Ltd, a company registered in England and Wales (under co. no. 07442366) and having its registered office at Dale House, 64 Fink Hill, Horsforth, Leeds. LS18 4DH.
Law & Jurisdiction
These Terms and Conditions and all bookings and agreements made with Adesse Partners Ltd will be subject to and governed by English law and the Courts of England and Wales shall have exclusive jurisdiction over any dispute.